{"id":18540,"date":"2012-05-20T15:00:00","date_gmt":"2012-05-20T17:00:00","guid":{"rendered":"https:\/\/www.silutesnaujienos.lt\/lt\/naujas-telefonas-ateme-biciulius-ir-tustina-kisene\/"},"modified":"2012-05-20T15:00:00","modified_gmt":"2012-05-20T17:00:00","slug":"naujas-telefonas-ateme-biciulius-ir-tustina-kisene","status":"publish","type":"post","link":"https:\/\/www.silutesnaujienos.lt\/lt\/naujas-telefonas-ateme-biciulius-ir-tustina-kisene\/","title":{"rendered":"Naujas telefonas at\u0117m\u0117 bi\u010diulius ir tu\u0161tina ki\u0161en\u0119"},"content":{"rendered":"

\"telefonas<\/a>\u201ePrie\u0161 metus vienos \u012fmon\u0117s \u012fsi\u016blytas naujas telefonas at\u0117m\u0117 i\u0161 man\u0119s vienintel\u0119 galimyb\u0119 bendrauti su savo bi\u010diuliais\u201c, – lai\u0161ke redakcijai teigia \u017einoma \u0161iluti\u0161k\u0117, poet\u0117, beveik penkis de\u0161imtme\u010dius vaik\u0173 gydymui atidavusi buvusi slaugytoja Lina Dauk\u0161ait\u0117.<\/strong><\/p>\n

Ji sako esanti skaud\u017eiai apgauta, nes iki tol naudojosi did\u017eiausios Lietuvoje telekomunikacij\u0173 \u012fmon\u0117s paslaugomis ir u\u017e fiksuot\u0105 mokest\u012f su artimaisiais bei draugais kalb\u0117davo, kiek nor\u0117davo.<\/p>\n

Gudr\u016bs jauni verslininkai, prisistat\u0119 esantys \u201ei\u0161 geros organizacijos\u201c, nesunkiai \u012fkalb\u0117jo vieni\u0161\u0105 87-eri\u0173 met\u0173 moter\u012f pasira\u0161yti neterminuot\u0105 fiksuotojo ry\u0161io telefono paslaug\u0173 sutart\u012f, nes \u017ead\u0117jo ma\u017eesnes s\u0105skaitas ir neribot\u0105 pokalbi\u0173 laik\u0105.<\/p>\n

Ta\u010diau yra prie\u0161ingai – senolei u\u017e telefono paslaug\u0105 tenka mok\u0117ti \u017eymiai daugiau. To negana – tie, kurie paskambina p.Linai, u\u017e \u0161iuos skambu\u010dius irgi gauna gerokai didesnes s\u0105skaitas, tod\u0117l nebenori jai skambinti…<\/p>\n

\u201ePad\u0117kite susigr\u0105\u017einti sen\u0105j\u012f telefon\u0105\u201c, – su a\u0161aromis akyse pra\u0161o i\u0161 nam\u0173 jau beveik nebei\u0161einanti moteris.<\/p>\n

Aplank\u0117 \u201egeroji organizacija\u201c<\/strong><\/p>\n

Beveik prie\u0161 metus p.Lina sulauk\u0117 jauno vaikino vizito. Vos jai prav\u0117rus duris, pusiau rusi\u0161kai kalbantis vaikinas mitriai nuskuod\u0117 \u012f pensinink\u0117s virtuv\u0119 ir i\u0161sitrauk\u0119s apsiglam\u017eius\u012f lapel\u012f prane\u0161\u0117: \u201eMes norime jums dovanoti telefon\u0105\u201c.<\/p>\n

Amo netekusi moteris sako band\u017eiusi ai\u0161kintis, kad jai nereikia telefono – senasis irgi gerai veikiantis. Ji seniai naudojasi tokiu TEO planu, kad kalb\u0117tis galinti, kiek nori, o s\u0105skaita vis tiek nei\u0161auga daugiau nei iki 36 lit\u0173.<\/p>\n

Bet jaunuolis nesiklaus\u0117 ir toliau it \u017eirnius b\u0117r\u0117 pasaka kvepian\u010di\u0105 kalb\u0105: \u201eM\u016bs\u0173 organizacija nori palengvinti j\u016bs\u0173 dali\u0105. Mes \u017einome, kaip sunku jums, senjorams, j\u016bs norite pasikalb\u0117ti su artimaisiais, bet turite skai\u010diuoti minutes, kad s\u0105skaitos neb\u016bt\u0173 didel\u0117s. Tod\u0117l prijungsime jums nauj\u0105 telefon\u0105, gal\u0117site kalb\u0117ti, kiek nor\u0117site, o mok\u0117ti reik\u0117s tik 19 lit\u0173 per m\u0117nes\u012f\u201c.<\/p>\n

Jis taip pat \u012ftikin\u0117jo, jog u\u017e nauj\u0105j\u012f telefon\u0105 mok\u0117ti moteriai nereik\u0117s, \u201egeroji organizacija\u201c j\u012f dovanojanti.<\/p>\n

V\u0117liau paai\u0161k\u0117jo, kad nauj\u0105 telefono ry\u0161\u012f si\u016bl\u0117 UAB \u201eCgates\u201c priklausanti UAB \u201eAlytaus kabelin\u0117 televizija\u201c.<\/p>\n

Jaunuolis, anot p.Linos, elg\u0117si steb\u0117tinai \u012f\u017e\u016bliai – nedav\u0119s jai laiko n\u0117 atsikv\u0117pti, \u012fbruko \u012f rankas ra\u0161ikl\u012f ir liep\u0117 nedelsiant pasira\u0161yti sutart\u012f. Matydamas, kad \u0161ioji vis dar ka\u017eko delsia, prad\u0117jo skubinti, tikindamas, jog jam reikia apeiti dar daug \u017emoni\u0173, tad labai netur\u012fs laiko plep\u0117tis.<\/p>\n

\u201eA\u0161 ir pasira\u0161iau\u201c, – sako p.Lina ir pripa\u017e\u012fsta, kad vis\u0173 naujos sutarties s\u0105lyg\u0173 i\u0161 karto nei\u0161siai\u0161kino – jaunuolis niuans\u0173 nepasakojo.<\/p>\n

Tuomet senol\u0117 dar ne\u017einojo, kad \u012f nevilt\u012f \u012fvarysianti istorija ties tuo para\u0161u nesibaigia, o tik prasideda.<\/p>\n

Suprato, kad dovan\u0173 karalius mir\u0117<\/strong><\/p>\n

Kit\u0105 dien\u0105 at\u0117jo jau du jaunuoliai. Dar mitriau nei vakaryk\u0161tis jiedu laiptin\u0117je sujungin\u0117jo laidus, pad\u0117jo nauj\u0105 telefon\u0105 ir i\u0161\u0117jo. Tiesa, i\u0161eidami dar \u012fsp\u0117jo, kad \u0161iuo telefonu pensinink\u0117 tur\u0117sianti naudotis ne trumpiau nei dvejus metus, o jei sumanysianti sutart\u012f nutraukti, tur\u0117sianti sumok\u0117ti 200 lit\u0173 baud\u0105.<\/p>\n

Pensinink\u0117 prareg\u0117jo, kai prad\u0117jo gauti kur kas didesnes, nei \u017ead\u0117ta, s\u0105skaitas. L.Dauk\u0161ait\u0117 rodo saugomus kvitus, kuriuose u\u017efiksuotas 36, 40, net 46 lit\u0173 mokestis. \u017dad\u0117t\u0173j\u0173 19-os lit\u0173 s\u0105skaitose ji taip ir nepamat\u0117.<\/p>\n

Lyg to dar b\u016bt\u0173 negana, bi\u010diuliai, su kuriais vieni\u0161a moteris iki tol neribotai bendraudavo telefonu, jai pasak\u0117, kad u\u017e pokalbius su ja s\u0105skaitos did\u0117ja ir jiems.<\/p>\n

\u201eTada galutinai susivokiau, kad dovan\u0173 karalius tikrai mir\u0119s. Mane apgavo.  Jau\u010diuosi lyg pasodinta \u012f kal\u0117jim\u0105: esu ligota, beveik nebegaliu i\u0161eiti i\u0161 nam\u0173, bet negaliu ir pasikalb\u0117ti telefonu\u201c, – rypuoja moteris.<\/p>\n

Ji sako pergyvenusi visas vald\u017eias ir savo gyvenime visada vadovavosi principu, kad kiekvienas \u017emogus turi elgtis teisingai. O \u0161tai pati senatv\u0117je pasijuto taip nepelnytai nuskriausta – j\u0105 akipl\u0117\u0161i\u0161kai apgavo ir at\u0117m\u0117 paskutin\u0119 galimyb\u0119 bendrauti.<\/p>\n

Pasikalb\u0117jusi su kaimyne, pensinink\u0117 su\u017einojo, kad ir \u0161ioji patekusi \u012f toki\u0105 pat situacij\u0105. O nu\u0117jusi \u012f t\u0105 \u201eger\u0105j\u0105\u201c organizacij\u0105 su\u017einojo, jog taip lengvai ji savo klient\u0173 nepaleid\u017eia – reikalauja 200 lit\u0173 netesyb\u0173 mokes\u010dio.\"thumb<\/a><\/p>\n

\u201eNeturiu a\u0161 tiek pinig\u0173 ir tikrai nemok\u0117siu\u201c, – sako Lina, pra\u0161ydama pad\u0117ti susigr\u0105\u017einti sen\u0105j\u012f pokalbi\u0173 plan\u0105.<\/p>\n

\u012emon\u0117 dirba puikiai, kalta pati klient\u0117<\/strong><\/p>\n

Dom\u0117tis L.Dauk\u0161ait\u0117s istorija prad\u0117jome prie\u0161 m\u0117nes\u012f, gav\u0119 jos lai\u0161k\u0105. Situacij\u0105 papra\u0161\u0117me pakomentuoti UAB \u201eCgates\u201c Klient\u0173 aptarnavimo skyriaus direktori\u0173 Andri\u0173 Girdvain\u012f.<\/p>\n

Kelias savaites \u012fmon\u0117s atstovai reng\u0117 atsakymus \u012f \u201e\u0160ilut\u0117s naujien\u0173\u201c klausimus, kokia \u012fmon\u0117 (VDNET, Alytaus kabelin\u0117 televizija, UAB \u201eTelesat\u201c ar UAB \u201eCgates\u201c?) \u012fsi\u016bl\u0117 L.Dauk\u0161aitei nauj\u0105 sutart\u012f ir kokios esmin\u0117s jos s\u0105lygos: kiek nemokam\u0173 minu\u010di\u0173 ji turi, \u012f kokius tinklus ji gali skambinti nemokamai; kiek L.Dauk\u0161ait\u0117 kalb\u0117davo ir kokiais tarifais, kad s\u0105skaitos buvo gerokai didesn\u0117s, ar tikrai apmokestinti ir su ja kalbantys abonentai; ar L.Dauk\u0161ait\u0117 gali tik\u0117tis sutarties nutraukimo nemok\u0117dama 200 lit\u0173; pagaliau, kod\u0117l taip dirbama su senais \u017emon\u0117mis – nepaai\u0161kinus vis\u0173 niuans\u0173 stengiamasi kuo grei\u010diau gauti \u017emogaus para\u0161\u0105 ant sutarties?<\/p>\n

Nauj\u0105 pokalbi\u0173 plan\u0105 L.Dauk\u0161aitei \u012fsi\u016bliusios ir telefon\u0105 jai dovanojusios \u012fmon\u0117s \u201eCgates\u201c atstovai tikino, kad \u0161iluti\u0161k\u0117s keliama problema – redakcijos i\u0161p\u016bstas burbulas. \u012emon\u0117 labai r\u016bpinasi savo klientais, vadybininkai, si\u016blydami naujus pokalbi\u0173 planus, visk\u0105 jiems i\u0161samiai i\u0161ai\u0161kina ir visk\u0105 sprend\u017eia kliento naudai. Nesusipratimas su L.Dauk\u0161aite – vienetinis atvejis. Su moterimi i\u0161 karto susisiekta, jai viskas paai\u0161kinta ir problema i\u0161spr\u0119sta.<\/p>\n

Be visos panegirikos apie savo neva puikiai dirban\u010di\u0105 \u012fmon\u0119 ir jos darbuotojus, atsakyme ra\u0161oma, jog bendrov\u0117 \u201eCgates\u201c L.Dauk\u0161aitei pasi\u016bl\u0117 pasinaudoti mok\u0117jimo planu \u201eSenjorai\u201c, kuris kainuoja reik\u0161mingai ma\u017eiau (19,90 Lt\/m\u0117n.), nei ji mok\u0117davo prie\u0161 tai.<\/p>\n

\u201ePagal mok\u0117jimo plan\u0105 \u201eSenjorai\u201c, visi skambu\u010diai \u012f fiksuoto ry\u0161io tinklus Lietuvoje yra nemokami. Taip pat p.Lina u\u017esisak\u0117 telefono aparato nuomos paslaug\u0105, kuri jai kainavo 1 Lt\/m\u0117n. Taigi i\u0161 viso kiekvien\u0105 m\u0117nes\u012f, nevir\u0161ijusi pokalbi\u0173 limito, p.Lina tur\u0117jo gauti 20,90 Lt s\u0105skait\u0105. Klient\u0117s skundas d\u0117l didesni\u0173 nei tik\u0117josi s\u0105skait\u0173 susij\u0119s su jos skambinimu mobiliais ir trumpaisiais numeriais, tokiais kaip 1808 ar 118. Pavyzd\u017eiui, skambutis \u012f 118 kainuoja 1,50 Lt\u201c, – teigiama atsakyme.<\/p>\n

I\u0161eit\u0173, kad iki tol neskambindavusi trumpaisiais numeriais 1808 ir 118, L.Dauk\u0161ait\u0117 \u201estaiga\u201c juos atrado, vos gavusi nauj\u0105j\u012f \u201eCgates\u201c plan\u0105 ir kas m\u0117nes\u012f prikalb\u0117davo po 15-25 litus…<\/p>\n

Beje, pati p.Lina \u201e\u0160ilut\u0117s naujienoms\u201c teig\u0117 \u017einanti, kad i\u0161 fiksuoto ry\u0161io telefono skambinti \u012f mobiliuosius ir \u012f informacines tarnybas yra brangu, tod\u0117l ir anks\u010diau stengdavosi ten neskambinti, ir gavusi nauj\u0105 plan\u0105 to veng\u0117. \u201eGal por\u0105 kart\u0173 esu skambinusi, bet \u017einau, kad tai – brangu\u201c, – tikino senol\u0117.<\/p>\n

Kyla klausimas – galb\u016bt nemokamai skambinti galima tik tiems abonentams, kurie naudojasi min\u0117tai bendrovei priklausan\u010diu fiksuotojo ry\u0161io tinklu?<\/p>\n

Nutraukimo mokes\u010dio n\u0117ra?<\/strong><\/p>\n

\u201eCgates\u201c neturi galimybi\u0173 apmokestinti kit\u0173 bendrovi\u0173 klient\u0173 u\u017e \u012feinan\u010dius skambu\u010dius. Grei\u010diausiai, p.Linos pa\u017e\u012fstam\u0173 skundai d\u0117l padid\u0117jusi\u0173 s\u0105skait\u0173 yra kit\u0173 operatori\u0173 nelanks\u010dios kain\u0173 politikos dalis\u201c, – kalb\u0117ti su p.Lina nebenorin\u010di\u0173 bi\u010diuli\u0173 situacij\u0105 paai\u0161kina A.Girdvainis.<\/p>\n

\u201eBendrov\u0117s konsultantai visuose miestuose d\u0117l pateikt\u0173 skund\u0173 su klientais susisiekia ir jiems pasi\u016blo efektyviausi\u0105 sprendimo variant\u0105 per kelet\u0105 darbo dien\u0173 nuo skundo gavimo. Gaila, kad tik pra\u0117jus 10 m\u0117n. nuo sutarties pasira\u0161ymo ir tik tokiu b\u016bdu su\u017einojome, jog p. Lina yra nepatenkinta gaunama paslauga\u201c, – konstatuoja A.Girdvainis.<\/p>\n

Direktorius primena, kad klientai, rinkdamiesi savo fiksuoto telefono ry\u0161io tiek\u0117j\u0105, visada tur\u0117t\u0173 pasidom\u0117ti, kokie yra palankiausi tarifai, skambinant \u012f visus fiksuoto ry\u0161io tinklus. Bet nutyli jau min\u0117tas aplinkybes, kuriomis \u012fmon\u0117s vadybininkas \u012fsi\u016bl\u0117 paslaugas garbaus am\u017eiaus moteriai… <\/p>\n

\u201eCgates\u201c tikina, kad klientai, nutrauk\u0119 sutart\u012f su UAB \u201eCgates\u201c, jokio papildomo specialaus mokes\u010dio (netesyb\u0173) u\u017e sutarties nutraukim\u0105 mok\u0117ti neturi. Ta\u010diau \u010dia pat pripa\u017e\u012fsta, kad i\u0161 abonento reikalaujama sumok\u0117ti kompensacij\u0105, lygi\u0105 suteiktoms nuolaidoms.<\/p>\n

Pasak A.Girdvainio, L.Dauk\u0161ait\u0117 d\u0117l to, kad sutiko naudotis \u201eCgates\u201c telefonijos paslaugomis 24 m\u0117n., gavo 200 Lt nuolaid\u0105 prijungimo mokes\u010diui bei 80 proc. nuolaid\u0105 telefono aparato nuomos mokes\u010diui. Taigi nutraukusi sutart\u012f, p.Lina vis d\u0117lto tur\u0117t\u0173 \u012fmonei gr\u0105\u017einti 200 lit\u0173…<\/p>\n

\u201e\u0160iuo atveju p. Lina, kad gaut\u0173 min\u0117tas nuolaidas, sutiko pasira\u0161yti 24 m\u0117n. sutart\u012f\u201c, – ra\u0161oma \u201e\u0160ilut\u0117s naujienoms\u201c atsi\u0173stame paai\u0161kinime, nors L.Dauk\u0161ait\u0117 redakcijai teig\u0117, kad naujo telefono \u201edovanojimo\u201c aplinkybi\u0173 niekas jai i\u0161samiai nepaai\u0161kino, tod\u0117l ji jau\u010diasi apgauta.<\/p>\n

Pasak A.Girdvainio, atskirais atvejais, esant sunkiai finansinei pad\u0117\u010diai klient\u0173 situacijos svarstomos individualiai, ir bendrov\u0117 prisiima kompensacijos i\u0161laidas.<\/p>\n

Pretenzij\u0173 turi ne tik \u0161iluti\u0161k\u0117<\/strong><\/p>\n

Po keli\u0173 savai\u010di\u0173 situacijos ai\u0161kinimosi, ilg\u0173 pokalbi\u0173 su \u012fmon\u0117s atstovais, pra\u0117jus\u012f penktadien\u012f su\u017einojome, kad \u201eCgates\u201c darbuotoja pagaliau nu\u0117jo pas L.Dauk\u0161ait\u0119 asmeni\u0161kai i\u0161klausyti jos pretenzij\u0173. \u012emon\u0117s atstovai redakcij\u0105 tikino, kad to malonaus pokalbio metu p.Linai viskas buvo paai\u0161kinta, sutarta senolei dovanoti telefono aparat\u0105 ir u\u017e j\u012f nebeskai\u010diuoti 1 Lt mokes\u010dio. Be to, \u201eCgates\u201c garantavo, jog mo\u010diut\u0117 nebenori atsisakyti j\u0173 paslaug\u0173, o jeigu nor\u0117t\u0173 nutraukti sutart\u012f, jai nereik\u0117t\u0173 mok\u0117ti 200 Lt.<\/p>\n

Ta\u010diau ir \u0161i\u0105 informacij\u0105 mums tenka tikslinti: p.Lina \u201e\u0160ilut\u0117s naujienoms\u201c dar vakar sak\u0117, jog vis d\u0117lto nori gr\u012f\u017eti prie senojo plano ir vis d\u0117lto tiksliai ne\u017eino, kiek jai reik\u0117s mok\u0117ti u\u017e sutarties su \u201eCgates\u201c nutraukim\u0105…<\/p>\n

Ar tai tikrai – vienetinis nesusipratimas?<\/strong><\/p>\n

TEO LT, AB Klaip\u0117dos regiono centro direktorius Larijus Lapinskas \u201e\u0160ilut\u0117s naujienoms\u201c sak\u0117, kad pana\u0161i\u0173 skund\u0173 i\u0161 savo buvusi\u0173 klient\u0173 bendrov\u0117 gauna nuolat visoje Lietuvoje. Da\u017eniausiai \u012f tokias situacijas patenka vyresnio am\u017eiaus \u017emon\u0117s, kurie nesp\u0117ja \u012fsigilinti \u012f naujas si\u016blomas s\u0105lygas. V\u0117liau paai\u0161k\u0117ja, kad d\u0117l to labiausiai finansi\u0161kai nuken\u010dia j\u0173 artimieji, kuriems skambinti nauj\u0105 tiek\u0117j\u0105 pasirinkusiems \u017emon\u0117ms b\u016bna labai brangu.<\/p>\n

Pasak L.Lapinsko, dalis \u017emoni\u0173, i\u0161g\u0105sdinti i\u0161augusi\u0173 s\u0105skait\u0173, apsisprend\u017eia sumok\u0117ti u\u017e sutarties nutraukim\u0105 ir gr\u012f\u017eta \u012f TEO.<\/p>\n

L.Lapinskas nesl\u0117p\u0117, kad perimdami klientus ir \u012fvesdami savo telefono ry\u0161\u012f, naujieji tiek\u0117jai savavali\u0161kai nukerpa TEO priklausan\u010dius telefono laidus laiptin\u0117se. Buvo atvej\u0173, kai d\u0117l to be apsaugos liko per TEO telefono ry\u0161\u012f buto apsaug\u0105 \u012fsireng\u0119 klientai.<\/p>\n

\u201eJeigu vartotojas mano, kad paslaug\u0173 tiek\u0117jas su juo pasielg\u0117 nes\u0105\u017einingai, jis visada gali kreiptis \u012f vartotoj\u0173 teises ginan\u010di\u0105 tarnyb\u0105\u201c, – konstatavo L.Lapinskas.<\/p>\n

\"Silutes<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u201ePrie\u0161 metus vienos \u012fmon\u0117s \u012fsi\u016blytas naujas telefonas at\u0117m\u0117 i\u0161 man\u0119s vienintel\u0119 galimyb\u0119 bendrauti su savo bi\u010diuliais\u201c, – lai\u0161ke redakcijai teigia \u017einoma \u0161iluti\u0161k\u0117, poet\u0117, beveik penkis de\u0161imtme\u010dius vaik\u0173 gydymui atidavusi buvusi slaugytoja Lina Dauk\u0161ait\u0117. Ji sako esanti skaud\u017eiai apgauta, nes iki tol naudojosi did\u017eiausios Lietuvoje telekomunikacij\u0173 \u012fmon\u0117s paslaugomis ir u\u017e fiksuot\u0105 mokest\u012f su artimaisiais bei draugais […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-18540","post","type-post","status-publish","format-standard","category-aktualijos"],"yoast_head":"\nNaujas telefonas at\u0117m\u0117 bi\u010diulius ir tu\u0161tina ki\u0161en\u0119 - \u0160ilut\u0117s naujienos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.silutesnaujienos.lt\/lt\/naujas-telefonas-ateme-biciulius-ir-tustina-kisene\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Naujas telefonas at\u0117m\u0117 bi\u010diulius ir tu\u0161tina ki\u0161en\u0119 - \u0160ilut\u0117s naujienos\" \/>\n<meta property=\"og:description\" content=\"\u201ePrie\u0161 metus vienos \u012fmon\u0117s \u012fsi\u016blytas naujas telefonas at\u0117m\u0117 i\u0161 man\u0119s vienintel\u0119 galimyb\u0119 bendrauti su savo bi\u010diuliais\u201c, – lai\u0161ke redakcijai teigia \u017einoma \u0161iluti\u0161k\u0117, poet\u0117, beveik penkis de\u0161imtme\u010dius vaik\u0173 gydymui atidavusi buvusi slaugytoja Lina Dauk\u0161ait\u0117. 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