{"id":44141,"date":"2022-08-19T08:00:41","date_gmt":"2022-08-19T05:00:41","guid":{"rendered":"https:\/\/www.silutesnaujienos.lt\/lt\/?p=44141"},"modified":"2022-08-18T13:12:55","modified_gmt":"2022-08-18T10:12:55","slug":"daug-lietuviu-nori-kad-i-juos-kreiptusi-jus","status":"publish","type":"post","link":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/","title":{"rendered":"Daug lietuvi\u0173 nori, kad \u012f juos kreipt\u0173si \u201eJ\u016bs\u201c"},"content":{"rendered":"

95 proc. interneto vartotoj\u0173 visame pasaulyje bendraudami yra naudoj\u0119 emociukus, o kasdien j\u0173 yra i\u0161siun\u010diama daugiau kaip 10 milijard\u0173, rodo \u201eBrandwatch\u201c tyrimas. Tad nenuostabu, jog ir daugiau nei 60 proc. tyrime dalyvavusi\u0173 lietuvi\u0173 palankiai vertina, kai \u012f j\u0173 ra\u0161tu pateikt\u0105 klausim\u0105 \u012fmon\u0117 atsako \u012f tekst\u0105 \u012fterpdama emociukus. Beveik 25 proc. apklaust\u0173j\u0173 teigia, kad \u012fmon\u0117s emociuk\u0173 naudojimo klausimu neturi nuomon\u0117s ar jiems tai nesvarbu, o ma\u017eiau nei 15 proc. emociukus bendraujant su klientais vertina nepalankiai, nes jiems tai atrodo neprofesionalu.<\/p>\n

Atsakydami \u012f klausim\u0105, kokiu kreipiniu aptarnavimo specialistas tur\u0117t\u0173 kreiptis \u012f klient\u0105, dauguma nurod\u0117 \u2012 \u201eJ\u016bs\u201c (daugiau nei 70 proc.), nes jis leid\u017eia palaikyti dalyki\u0161k\u0105, pagarb\u0173 bendravim\u0105. Kreipin\u012f \u201eJ\u016bs\u201c da\u017eniausiai pageidauja i\u0161girsti auk\u0161\u010diausio bei vidurinio lygio vadovai (78 proc.), re\u010diausiai \u2012 studentai ir moksleiviai (daugiau nei 59 proc.).<\/p>\n

Paklausti, kaip elgt\u0173si susid\u016br\u0119 su prastu aptarnavimu, 33 proc. atsako, kad daugiau toje \u012fmon\u0117je preki\u0173, paslaug\u0173 nepirkt\u0173 ar neprat\u0119st\u0173 paslaug\u0173 sutarties, o daugiau nei 22 proc. pra\u0161yt\u0173, kad aptarnav\u0119s asmuo pakviest\u0173 savo vadov\u0105 ir jam prane\u0161t\u0173 apie situacij\u0105.<\/p>\n

Dalis respondent\u0173 nurod\u0117, kad susid\u016br\u0119 su prastu aptarnavimu griebt\u0173si technologij\u0173: daugiau kaip 23 proc. palikt\u0173 anonimin\u012f neigiam\u0105 atsiliepim\u0105 \u012fmon\u0117s interneto svetain\u0117je, o beveik 17 proc. \u2012 socialiniuose tinkluose.<\/p>\n

Vaik\u0173 turin\u010di\u0173 tyrimo dalyvi\u0173 nuomone, klient\u0173 aptarnavimo centre, salone ar biure reikalingiausios ma\u017e\u0173j\u0173 u\u017eimtumo priemon\u0117s \u2012 pie\u0161imo k\u016brybin\u0117s salel\u0117s (vir\u0161 40 proc.), vaikams skirti edukaciniai \u017eaidimai plan\u0161et\u0117se ar telefonuose (39 proc.) ar edukaciniai nekompiuteriniai \u017eaidimai (35 proc). Vos 8 proc. vaikus turin\u010di\u0173 apklaust\u0173j\u0173 sako, kad klient\u0173 aptarnavimo centre nereikalingos jokios priemon\u0117s ma\u017eiesiems u\u017eimti.<\/p>\n

Pagal BNS inf.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

95 proc. interneto vartotoj\u0173 visame pasaulyje bendraudami yra naudoj\u0119 emociukus, o kasdien j\u0173 yra i\u0161siun\u010diama daugiau kaip 10 milijard\u0173, rodo \u201eBrandwatch\u201c tyrimas. Tad nenuostabu, jog ir daugiau nei 60 proc. tyrime dalyvavusi\u0173 lietuvi\u0173 palankiai vertina, kai \u012f j\u0173 ra\u0161tu pateikt\u0105 klausim\u0105 \u012fmon\u0117 atsako \u012f tekst\u0105 \u012fterpdama emociukus. Beveik 25 proc. apklaust\u0173j\u0173 teigia, kad \u012fmon\u0117s emociuk\u0173 […]<\/p>\n","protected":false},"author":2,"featured_media":44142,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[47],"class_list":["post-44141","post","type-post","status-publish","format-standard","has-post-thumbnail","category-be-kategorijos","tag-pirmasis"],"yoast_head":"\nDaug lietuvi\u0173 nori, kad \u012f juos kreipt\u0173si \u201eJ\u016bs\u201c - \u0160ilut\u0117s naujienos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Daug lietuvi\u0173 nori, kad \u012f juos kreipt\u0173si \u201eJ\u016bs\u201c - \u0160ilut\u0117s naujienos\" \/>\n<meta property=\"og:description\" content=\"95 proc. interneto vartotoj\u0173 visame pasaulyje bendraudami yra naudoj\u0119 emociukus, o kasdien j\u0173 yra i\u0161siun\u010diama daugiau kaip 10 milijard\u0173, rodo \u201eBrandwatch\u201c tyrimas. Tad nenuostabu, jog ir daugiau nei 60 proc. tyrime dalyvavusi\u0173 lietuvi\u0173 palankiai vertina, kai \u012f j\u0173 ra\u0161tu pateikt\u0105 klausim\u0105 \u012fmon\u0117 atsako \u012f tekst\u0105 \u012fterpdama emociukus. 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Tad nenuostabu, jog ir daugiau nei 60 proc. tyrime dalyvavusi\u0173 lietuvi\u0173 palankiai vertina, kai \u012f j\u0173 ra\u0161tu pateikt\u0105 klausim\u0105 \u012fmon\u0117 atsako \u012f tekst\u0105 \u012fterpdama emociukus. Beveik 25 proc. apklaust\u0173j\u0173 teigia, kad \u012fmon\u0117s emociuk\u0173 […]","og_url":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/","og_site_name":"\u0160ilut\u0117s naujienos","article_publisher":"https:\/\/www.facebook.com\/silutes.naujienos\/","article_published_time":"2022-08-19T05:00:41+00:00","og_image":[{"width":1280,"height":853,"url":"https:\/\/www.silutesnaujienos.lt\/lt\/wp-content\/uploads\/2022\/08\/reception-g20762ac5f_1280.jpg","type":"image\/jpeg"}],"author":"\u0160ilut\u0117s naujien\u0173 inf.","twitter_card":"summary_large_image","twitter_misc":{"Written by":"\u0160ilut\u0117s naujien\u0173 inf.","Est. reading time":"2 minut\u0117s"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/#article","isPartOf":{"@id":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/"},"author":{"name":"\u0160ilut\u0117s naujien\u0173 inf.","@id":"https:\/\/www.silutesnaujienos.lt\/lt\/#\/schema\/person\/976440ef837444400af3c77c19c61454"},"headline":"Daug lietuvi\u0173 nori, kad \u012f juos kreipt\u0173si \u201eJ\u016bs\u201c","datePublished":"2022-08-19T05:00:41+00:00","mainEntityOfPage":{"@id":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/"},"wordCount":275,"commentCount":0,"publisher":{"@id":"https:\/\/www.silutesnaujienos.lt\/lt\/#organization"},"image":{"@id":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/#primaryimage"},"thumbnailUrl":"https:\/\/www.silutesnaujienos.lt\/lt\/wp-content\/uploads\/2022\/08\/reception-g20762ac5f_1280.jpg","keywords":["Pirmasis"],"inLanguage":"lt-LT","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/","url":"https:\/\/www.silutesnaujienos.lt\/lt\/daug-lietuviu-nori-kad-i-juos-kreiptusi-jus\/","name":"Daug lietuvi\u0173 nori, kad \u012f juos kreipt\u0173si \u201eJ\u016bs\u201c - 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